Frequently Asked Questions
Clear answers about the courses, the assessment and your Certificate of Completion.
Choose by the work you actually do rather than your job title. If you assist people to move, pick the care course closest to your setting (aged care, disability support, nursing or childcare). If you move stock, materials or equipment, pick warehouse, construction, hospitality and retail, or cleaning. Office and General Workplace suits any team that needs a baseline course for every employee.
All nine courses share the same structure, price and certificate — only the examples, equipment and scenarios change.
A$49 per certificate, whichever course you take.
The payment is made after completing the training and successfully passing the assessment.
Yes. You can complete the training and final assessment of any course before making payment.
Payment is required only to obtain your Certificate of Completion.
Most learners should allow approximately 45–60 minutes per course. Every course has eight modules and is self-paced; your progress is saved on your device so you can stop and come back.
You must achieve at least 75% in the 20-question final assessment.
If you do not pass, you only need to revisit the questions you got wrong — your correct answers are kept.
Yes. Assessment attempts are unlimited and free.
Yes. Each course has its own training, assessment and certificate, and progress is tracked separately. If you work across sectors — for example aged care and disability support — you can hold a certificate for each.
Yes. After completing the training, passing the assessment and making payment, you can download your personalised Certificate of Completion as a PDF. A copy is also emailed to you.
The certificate names the course you completed and lists the modules it covered.
Yes. Every certificate carries a unique certificate number, and anyone can check it on the Verify Certificate page or by scanning the QR code printed on the certificate.
Verification shows the holder's name, the course and the completion date. No other personal information is published.
The certificate records the date on which the training was completed. Employers and workplaces may set their own requirements for refresher training based on workplace risks, procedures or policies.
The certificate demonstrates completion of this online training and assessment. Individual employers determine their own training, competency and employment requirements.
No. Employers may require workplace-specific practical training, supervision, equipment instruction, risk assessments, procedures and competency assessments.
Workers must always follow workplace instructions and procedures.
No. These are non-accredited online workplace training courses. They do not provide a nationally recognised qualification or Statement of Attainment.
No. These courses are separate from the nationally recognised HLTWHS005 Conduct manual tasks safely unit.
They provide non-accredited workplace training and a Certificate of Completion.
Questions about a specific course
Each course page answers the questions that only apply to that kind of work — hoists and transfers, kegs and deliveries, archive boxes and workstations.
Not sure whether you need this or the nationally recognised unit? Read Certificate of Completion vs HLTWHS005.
Looking for something specific to your work? Browse the manual handling guides for your industry.